First Voice

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Retail Call Center

With over 20 years of experience, we can deliver great results for your online business without additional costs or commitments.

Retail Call Center Solutions for Exceptional Customer Service

First Voice offers specialized call center solutions for the retail industry, designed to enhance customer service and improve operational efficiency. Our team of experienced agents handles everything from customer inquiries and order processing to returns and complaints, ensuring a seamless shopping experience for your customers. By outsourcing your retail call center needs to us, you can focus on growing your business while we manage customer interactions with professionalism and care.

Customized Support to Meet the Needs of Retailers

Retail businesses have unique customer service demands, and First Voice provides tailored solutions to meet them. Whether you need support for peak shopping seasons, product launches, or ongoing customer inquiries, our call center services are designed to scale with your business. We ensure fast, accurate responses to customer queries and provide real-time updates on orders, inventory, and returns, helping you deliver excellent service at every stage of the customer journey.

Our Retail Call Center Services

Our Retail Call Center Services provide 24/7 customer support, ensuring every call is handled with care and efficiency. 

24/7 Retail Answering Services

Our professional retail customer service outsourcing partner will streamline your customer service functions in multiple languages and across multiple channels to help you improve the overall quality of your customer services.

Lead Generation

Our aggressive lead generation processes for your retail stores will drive top-quality leads with maximum potential for conversion to your business, helping you acquire maximum customers and driving up sales and revenues.

Catalogue Management

Our catalogue management services will enable your customers to view accurate quality data and updated prices of listed products. This will empower them to make educated and calculated decisions for satisfactory experiences.

Telemarketing & Promotions

As a dedicated retail outbound contact center, we will help you promote and sell your products to targeted customers over the phone, increasing your chances of making sales while also improving your revenue generation.

Inventory Management

Our customer support representatives will help you deliver updated information about stocks and inventory to customers, enabling them to make desired purchases before available stocks are sold off to other customers.

Product Recalls & Returns

Our efficient and effective multichannel customer services will help you recall faulty products at the earliest. We will track product shipments and coordinate with customers and logistics teams to ensure swift recalls and returns.

Order Enquiry, Order-Taking & Processing

Our professional customer support professionals will help you deliver informative communications, helping customers find necessary answers. We will also take and process orders for customers, ensuring on-time deliveries

Sales Return Accounting

Our professional and accurate sales return accounting services will help your retail business in numerous ways, including trend analysis, profit calculations, and identifying potential areas in operations that require improvement.

Cross-Sell & Up-sell

Our skilled and experienced retail BPO executives will improve your sales revenues by up-selling and cross-selling your products and service offerings to your existing customers, significantly improving your business’s bottom line.

Return & Refund

Our retail customer support executives are efficient at managing Return & Refund requests. We will efficiently process requests to improve customer experiences (CX), ensuring convenient product returns and swift refunds

Order Fulfilment Enquiry & Management

We will monitor and provide timely updates to your customers about their orders and oversee their swift fulfillment. This will enable your customers to stay informed about the status of their orders at all times.

Franchise Accounting

At First Voice, we offer expert Franchise Accounting services to Franchisors and Franchisees to help them manage their finances, calculate expenses and other costs accurately, and ensure correct payments to all parties concerned.

Order Tracking & Status Enquiry

We will provide adequate logistics data and tracking information along with the current locations of their packages. This will help your customers track their purchases every step of the way and determine estimated delivery dates.

Complaint Management

Experienced Retail BPO executives will handle your customer grievances and complaints with tact to resolve their issues, delivering top-notch CX. This will foster harmonious customer relationships and improve brand loyalty

Pricing & Billing Assistance

At First Voice, our customer support representatives are adept at answering complex pricing-related queries and resolving complicated billing issues that your customers may call for, ensuring satisfactory solutions every time.

Product Information Management

When your customers contact agents with product-related inquiries, our expert consultants will deliver accurate product information to ensure that customers are able to make informed purchases for a satisfactory experience.

Why First Voice Services?

20+ Years of Experience

250+ Experienced Executives

Reports & Analysis System

Frequently asked question

Our FAQ section addresses common customer queries, offering quick and clear answers to help resolve concerns. Explore this resource for instant guidance on our services and processes.

At First Voice, we offer 24/7/365 multilingual and omnichannel customer engagements, which will help you deliver excellent customer experiences at all times and significantly improve your customers’ relationships with your retail business.