It all began in a modest 15-seater call center on Park Street, Kolkata, where a small team took up the challenge of dialing for a leading Australian telecom brand. Focused on customer acquisition and lead generation, the team consistently outperformed targets, setting the stage for rapid expansion. This was just the beginning of an incredible journey.

Milestones That Defined Our Growth

• Expanding Horizons: Early success with Australian campaigns led to partnerships with New Zealand-based telecom brands, followed by ventures into the US and UK markets.
• 24/7 Operations: First Voice transitioned to round-the-clock shifts to cater to its diverse, global clientele.
• Diversified Expertise: From surveys, SEO, and customer service to lead generation and customer acquisition, the portfolio evolved to meet market demands.
• Strategic Relocation: In 2017, the office moved to Sector V, Kolkata’s IT Hub, enabling better infrastructure and scaling opportunities.
• Pioneering New Services: By 2023, First Voice expanded into tax compliance services KPO, and web development services, adding value for clients in the US, UK, Canada, and Australia.

Redefining BPO: A Focus on Ethics and Career Growth

Operating in the competitive and often misunderstood BPO sector, First Voice stands apart through its commitment to ethics. The in-house training module ensures recruits:

• Learn to differentiate between legitimate opportunities and scams.
• Understand the career potential within the BPO industry.

This approach has not only earned First Voice a reputation for professionalism but also helped shift perceptions, proving that BPO is a credible and rewarding industry.

Building a Strong Foundation for Growth

• Employee-Centric Hiring: First Voice actively hires from January to November, ensuring a steady influx of talent to support its global operations.
• Team-Driven Success: With over 80+ agents today and a capacity to scale to 120+, First Voice is on a clear path of sustainable growth.
• Global Impact: By partnering with businesses across telecom, financial services, home improvement, and branding solutions, the company continues to evolve as a trusted name in BPO.

The Next Chapter

With innovation at its core and an unwavering focus on ethics, First Voice is more than just a BPO—it’s a symbol of transformation, resilience, and growth. As the company continues to grow and expand, one thing remains constant: the commitment to deliver excellence, one call at a time.

Are you ready to be part of this journey? The story of First Voice is still being written—and your chapter could be next.